Privacy Policy

Privacy Policy of SayHey

Statement

SayHey provides an online platform through its website, application and other products for its Users to say hey to their mental health. SayHey, through its services, provides the User with an online platform where the User can connect with an Empathy listener, and with the forum, the User can interact with fellow Users and also raise questions/ queries, and the fellow Users can respond to the questions/ queries whereby productive information relating to mental health are exchanged, and Users can access wide range of products as advertised on the website or application of SayHey.

About the Policy

At SayHey, we are committed to respecting the privacy and confidentiality of the Information that the User entrusts with us. SayHey Privacy Policy outlines the policy pertaining to the collection, use and disclosure of Information collected from its User. The Privacy Policy of SayHey is made in compliance with various norms such as the Information Technology Act, 2000, Information Technology (Reasonable security practices and procedures and sensitive personal data or Information) Rules, 2011, Telemedicine practical guideline, 2020 and all other applicable norms of the Government of India. In order to guarantee privacy to the Client, we maintain the Client’s anonymity and work in accordance with confidentiality policies to ensure that all personal and health Information received is maintained, transmitted and stored in a highly secure environment. However, in the event that any services are provided by a third party on the websites of SayHey or where the User clicks on a third-party link and is redirected to the third parties’ websites or application, then SayHey will not be liable for any loss incurred to the User from the transmission of Users data. Similarly, the data received from the mental health professional are maintained and stored in a highly secure environment. However, it is recommended that the User should not use the website, application(s) or related Services, if the terms of this Privacy Policy are not in accordance with the applicable laws of your country.

Definitions

Company:
SayHey, SayHey.co.in, Company, Firm, we, our, us, Service Provider or any other similar terminology are all in reference to SayHey, which is a product of Mindorphin Private Limited (Previously known as KMR And Friends Private Limited )and for this policy, is deemed to be a provider of Services.
User:
User, Client, you, your or any other terminology used in this document are all in reference to the User who avails the services of SayHey through its website, application(s) or any other services provided by SayHey.
Empathy listener:
Empathy listener, Listener or any other terminology used under this policy are all in reference to the Empathy listener engaged by the Company, who will engage in a conversation with the User, wherein the User can share his thoughts with the Empathy Listener. The Empathy Listener shall not provide any advice/ consultation to the User. The word “Empathy listener” includes “Empathy Listeners”.
Platform:
Platform, forum, social media site or any other terminologies used are all in reference to any application or website which is developed, owned by SayHey and is provided to the User.

Consent

By using the platform, providing us with your Personal Information or by, making use of the features provided by the platform or by making a payment to SayHey, you hereby provide your consent to the collection, storage, processing, disclosure and transfer of your personal Information in accordance with the provisions of this Privacy Policy. The User acknowledges that he is providing Personal Information out of his free will, either directly to SayHey or through a third party or your organization. If you do not provide us with your Personal Information at any point in time, we shall have the option to not fulfil the purposes for which the said Personal Information was sought, and we may restrict your use of the platform.

Empathy Listening

Empathy Listening is a flagship service of SayHey, under which the registered User can speak to an Empathy Listener. To avail of this service of SayHey, the User needs to register with the platform and provide SayHey his/her personal details and all such other details as required for the smooth functioning of this service. In the course of online conversation between the Empathy Listener and the User, SayHey will not interfere nor will record, store, or transmit any data relating to the session held between the User and the Empathy Listener; however, for better functioning of the service or the application, the statistics relating to the session could be used by SayHey or any third party hired by SayHey for this purpose. The Empathy Listeners can record and store any details of the User for the limited purpose of sharing such details of the User with another Empathy Listener who is registered with SayHey for providing the User with the best possible service. On de-registration of the Empathy Listener from the platform of SayHey, the Empathy Listener shall delete all such data collected and is in his possession relating to the Empathy listening service provided to the User and is barred from using any data received from any session.

Personal Information collected from the User

To enable the User to engage and enjoy all the benefits of our Services, SayHey will use Personal Information about the User as provided directly or by a third party or the User’s organization. The data received by SayHey will be used to contact and identify Users, such as name, phone number, emergency contact number, gender, occupation, hometown, personal interests, email address, reason(s) for cancelling an appointment with an Empathy listener, medical history and any other information that SayHey might require from the User. Further SayHey can also collect Information that the User provides from responses, in-app inputs, assessments or the feedback the User send to SayHey. If the Users communicate with SayHey by email or phone, any information provided in such communication may be collected as Personal Information (“Personal Information”).

The main reason we collect this Personal Information is to provide you with a smooth, efficient and customized experience. The collection of Personal Information also enables the User to create an account and profile that can be used to interact with Empathy listeners. You may change some of the Information that you provide through your account page on the website or profile details for the application(s). You shall be solely responsible in order to safeguard the credentials of your account and in the event you have any knowledge of your account being misused, you shall inform SayHey immediately.

We may use your Personal Information mainly to identify the user of our products, to raise and resolve the billing regarding the services provided by us, to aid the ancillary functions as required for the smooth functioning of the website or the application, to analyze the use of the User and accordingly provide them with Information relating to product, services and newsletter, for the smooth functioning of the service, Make disclosure to authority as and when required by the law, and for any other purpose as SayHey deem fit in accordance to the laws applicable in India.

Your Information might be used by Empathy Listeners and our application algorithms as it is necessary to better assess the health condition and provide the User with the most suitable service or digital experience. The Personal Information duly collected under this policy is safely handled by SayHey.At sayHey, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our platform, you agree to the terms outlined in this policy.

1. Data We Collect

We collect the following types of data to provide and improve our services:

•Personal Information: Name, email address, phone number, and any information you provide during registration or communication.

•Usage Data: IP address, device type, browser information, and app activity logs.

2. Purpose of Data Collection

We collect your data to:

•Provide and enhance our emotional support services.

•Analyze usage patterns to improve user experience.

•Personalize content and recommendations.

•Ensure the security and integrity of our platform.

•Comply with legal and regulatory obligations.

3. Legal Basis for Processing Data

Under GDPR, we process your data based on:

•Consent: Your explicit consent when you sign up and use our services.

•Contractual Necessity: To provide services as outlined in our Terms & Conditions.

•Legitimate Interest: To improve our services and protect our users.

4. Your GDPR Rights

As a user, you have the following rights under GDPR:

•Access Your Data: Request a copy of the personal data we hold about you.

•Rectify Inaccurate Data: Correct any errors in your personal information.

•Erase Your Data: Request deletion of your data (“right to be forgotten”).

•Restrict Processing: Limit how your data is processed.

•Data Portability: Transfer your data to another service provider.

•Withdraw Consent: Revoke your consent at any time.

•Object to Processing: Refuse certain types of processing, such as marketing.

•Lodge a Complaint: File a complaint with your local data protection authority.

5. Data Sharing

We may share your data with trusted third-party service providers to:

•Host and secure our platform.

•Provide analytics and marketing insights.

•Ensure seamless payment processing (if applicable).

All third parties comply with GDPR and process your data under strict confidentiality.

6. Data Tracking and Analytics

We use third-party tools, including Google Analytics, Firebase, Appsflyer and Facebook SDK, to collect and analyze data about how you interact with our platform. This helps us improve your experience and understand user behavior.

What We Track:

•App usage data (e.g., pages visited, time spent on the app).

•Device information (e.g., device type, operating system, IP address).

•Events (e.g., button clicks, completed registrations, and app crashes).

Why We Track This Data:

•To enhance platform functionality and user experience.

•To identify and fix technical issues.

•To analyze aggregated usage patterns for service improvement.

•To run personalized marketing campaigns.

How We Process This Data:

•The data collected by these tools is processed securely and in compliance with GDPR.

•We ensure all tracking tools anonymize personal data wherever possible.

7. Third-Party Integrations and Sharing

We may share anonymized and aggregated data with trusted third-party partners like Google, Firebase, Appsflyer and Facebook for analytics, crash reporting, and marketing purposes. These providers comply with GDPR and ensure the security and confidentiality of your data.

8. Third-Party Service Providers: Agora

sayHey uses Agora for enabling real-time communication features such as voice and video calls within the app. Agora may collect and process certain data to facilitate these services.

Data Collected by Agora:

•Network information (e.g., IP address) to optimize call quality.

•Metadata related to communication sessions (e.g., session duration).

How Agora Uses Data:

•Agora processes this data solely for providing its services and improving call functionality.

You can check agora related privacy policy with the link below:- https://www.agora.io/en//agora-processor-privacy-statement/

Updating Personal Information on the platform

The User can update or correct the personal Information by using the option available on the website or application of SayHey, or if they have any grievance with respect to the processing, the aggrieved party may communicate the same to SayHey on its email id SayHey will take all reasonable efforts to incorporate the changes within a reasonable period of time. However, if the User has joined the platform by registering to any third party site, then in such scenarios, updating of the personal details needs to be intimated to SayHey by such a third party.

Login Data of the User of the website or application

Whosoever visits the SayHey platform, the platform automatically records the Information pertaining to the browser detail and IP address of the device, and such application may send data (hereinafter “login data”). The login data includes the device name, the operating system of the device, the configuration of the device, the browsing history of the device and all other statistics. SayHey only collects, stores and uses this data to analyze the trend, administer the platform, track location and gather broad demographic Information for aggregate use. So that SayHey could increase User-friendliness and tailor our Services to better suit your needs.

Confidentiality

SayHey maintains strict confidentiality of all Information disclosed on its platforms by the User, and such Information is not shared with anyone; however, under certain exceptions, SayHey needs to breach confidentiality, they are as follows:

SayHey uses cookies for the purpose of collecting Information and providing a smooth experience of services available on the platform of SayHey. SayHey, through its cookie, transfers a small data file to the device’s hard disk only for record-keeping purposes. We use cookies to save the User credentials for future use of our services and to better understand and monitor the use of the User on our platform and online traffic routing on the Services. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Services and then close your browser. We may work with third parties that place or read cookies on your browser to improve your experience. However, the User can instruct his browser to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all features or functionalities of our platform.

All staff members of SayHey, including all wellness professionals / Empathy listeners, employees, contracted professionals or trainees, are required to follow this confidentiality policy, and if required SayHey may have direct such parties to sign other agreements.

Cookies

Forum

On the SayHey platform there is a segment where Users can raise questions and fellow Users can respond to such questions (hereinafter referred to as “forum”). While using this facility of SayHey, users must comply with the forum guideline of SayHey Terms and Conditions.

In case if any content of User does not comply with the guidelines of SayHey then such content will be deleted from the forum of SayHey and if required, SayHey will take all necessary legal action as permitted by the laws of country.

SayHey strongly advises the User to take necessary precaution while sharing any confidential or Personal Information on the forum with fellow Users. Any such sharing by the User on the forum and subsequent use or misuse of User’s confidential or Personal Information by fellow User(s) shall not be the liability of SayHey. Also, if any User posts confidential or personal information on the forum and incurs any losses, then SayHey or Empathy listeners will not be held liable.

SayHey or Empathy listeners shall not be held liable for any content or messages posted on the forum by the User or fellow Users. The User cannot recover any damages from SayHey for this service and no suit can be filed against SayHey regarding the same service.

Third Party Disclousre

SayHey pledges to protect the Information of its Users and will not knowingly participate in selling or trade of the Users Personal Information to third parties unless a prior written notice is provided to the Users. This does not apply to any storage, transfer from servers or website hosting partners who assist SayHey in the successful operation of the SayHey platform for conducting our business. We may release User information if required to comply with the law.

Third-party Advertisement link

The platform of SayHey may contain advertisements and redirect links to third party websites. It is not mandatory that such third party websites are under any control of SayHey. It is further advised by SayHey to the User to read the privacy policy of third party websites before engaging with such third party websites. SayHey will not be held responsible for any loss of User’s data to the third party, and no damages can be claimed from SayHey.

Payment Gateway

The platform of SayHey charges its User a predetermined amount as fees for availing of its services. The same fees are to be paid online by using third party websites or applications. The payment gateway of these third party websites might capture some details of the User as they are required to comply with the guidelines of the Reserve Bank of India or other applicable laws applicable in India. SayHey would not be liable for any loss, store, or transmit any personal data of the User while using such payment gateway website.

Deletion of Personal Data

SayHey shall store data duly received of such User is deleted or deactivated. Thereafter the data will be erased from the secured facility of SayHey.

Age of the User

The services of SayHey are designed for Users of all age groups. However, the User must be above the age of 13 years or the age of majority in your province, territory or country to register as a User on the SayHey platform. If the User is below the age of 13 years, then the User may avail of the services or products of SayHey only with the involvement and consent of a parent or legal guardian, as some services of SayHey could create financial liability to pay on the User.

Security

SayHey has employed security measures to safeguard and protect Information from unauthorized access, use and disclosure. Any process of storing, using, and transmitting personal data will be done through the system and processes with industry standards in information privacy and security. In keeping with professional standards, Empathy listeners might be required to maintain records of both online and offline sessions. We strongly advise the User that despite the security measure undertaken by SayHey, we discourage Users from posting any personal information in the forum, and if such Information is rendered, the User will not hold SayHey liable for any issue arising from data security.

Changes To The Privacy Policy of SayHey

SayHey reserves all the right to amend or remove any part of the Privacy Policy without notice or liability to any third party. In the event of any significant changes in the privacy policy, the same would be amended under the privacy policy section of SayHey. SayHey may take reasonable efforts but is under no obligation to send the change notice to the User through email. If any User has an objection to the amended privacy policy and no longer wishes to use the platform, then such User shall contact SayHey to discontinue the use of the SayHey platform and deactivate the account only if the account is registered directly with us. Unless stated otherwise, our current Privacy Policy applies to all Information that SayHey has about you and your account. Using the Services on the websites, application(s) or accessing the websites, application(s) after a notice of change has been sent to you or published on our website shall constitute your consent to the changed terms.

Dispute Resolution and Jurisdiction

In the event of any dispute arising between SayHey, the User or the Empathy listener, then in such a scenario, the parties agree to resolve the dispute primarily through arbitration with an arbitration bench seated in Mumbai, with the presence of a sole Arbitrator which shall be selected by SayHey and the costs shall be borne by each party involved. If the dispute is not resolved through arbitration, then the court establishment situated in Mumbai, India, will have exclusive jurisdiction.