Privacy Policy for Users

1. Introduction

• SayHey is a product of Mindorphin Private Limited (formerly KMR and Friends Private Limited), offering anonymous emotional support via digital platforms such as its website and mobile app. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. It is designed in compliance with Indian laws including the Information Technology Act, 2000, and relevant rules.

2. Definitions

• Company: Refers to SayHey, operated by Mindorphin Private Limited.
• User: Any individual accessing or using SayHey’s services.
• Empathy Listener: A non-clinical support provider trained to listen empathetically without offering advice or therapy.
• Platform: All digital assets owned by SayHey including its website, mobile apps, and forums.

3. Consent

• By using the SayHey platform or providing personal data, the User consents to the collection, storage, processing, transfer, and disclosure of such data in accordance with this Privacy Policy.

4. Personal Information Collected

• We collect personal information such as your name, email address, phone number, gender, age, occupation, emergency contact, mental health history, session feedback, and more through our platform or partners. This data enables us to personalize your experience and offer better support.

5. Usage of Collected Data

• Personal data is used to:
• – Provide services and match you with suitable Empathy Listeners
• – Manage billing and subscriptions
• – Improve our app experience through analytics
• – Comply with legal and regulatory obligations

6. Empathy Listening Sessions

• Sessions are confidential and not recorded. However, aggregated session statistics may be analyzed to improve platform services.
• Empathy Listeners may share user data internally only to improve service continuity. They are required to delete this data once they are de-registered from SayHey.

7. Login Data

• SayHey automatically collects technical data such as IP address, device model, OS type, and browser information to analyze usage trends and secure the platform.

8. Updating User Information

• Users may update their profile data through the app or website. For accounts created via third-party platforms, changes must be communicated through that third party.

9. Confidentiality Exceptions

• SayHey upholds user confidentiality but reserves the right to disclose information if:
• – There is imminent risk to the life or safety of any person
• – A legal or governmental authority demands disclosure
• – The User consents for insurance or legal purposes

10. Cookies

• SayHey uses cookies to enhance user experience. Cookies help remember your preferences and allow analytics tracking. Users can choose to disable cookies through their browser settings, though this may impact platform functionality.

11. Forum Use

• Users are advised not to post personal or sensitive information on forums. SayHey is not liable for any misuse of data posted in public forums by other users. Forum participation must comply with SayHey’s Terms & Conditions.

12. Third Party Disclosure

• SayHey does not sell user data to third parties. However, data may be shared with partners such as hosting providers only for service delivery purposes and in compliance with applicable laws.

13. Third Party Links and Advertisements

• SayHey may host third-party ads or redirect links. We are not responsible for the data practices of these websites. Users are advised to read the privacy policies of those third-party platforms before engaging.

14. Payment Gateway

• Payments made on SayHey are processed via secure third-party gateways. These gateways may capture certain user details to comply with RBI regulations. SayHey is not responsible for any misuse of data on these platforms.

15. Data Retention and Deletion

• User data will be stored securely for 5 years after account deletion or deactivation, after which it will be erased unless legally required.

16. Age Restrictions

• Users must be 13 years or older to use SayHey. Users under 18 require parental or guardian consent to access paid services.

17. Data Security

• SayHey uses industry-standard security protocols to protect user data. While we do not record calls or video sessions, users are advised not to post personal data in forums. Any breach arising from user-posted data is not SayHey’s liability.

18. Policy Updates

• SayHey reserves the right to update this policy without prior notice. Significant changes will be reflected on our platform. Continued use of the platform after changes constitutes your consent to the updated policy.

19. Dispute Resolution and Jurisdiction

• All disputes shall be subject to arbitration in Mumbai, India. If arbitration fails, the courts in Mumbai shall have exclusive jurisdiction.